This Privacy Policy explains how Priveur LLC (“Priveur,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Priveur mobile application and related services (together, the “Service”). Priveur operates a software platform and marketplace that connects independent chauffeurs and drivers (“Drivers”) with people who want to book them (“Riders”). Priveur is a technology provider — it does not employ Drivers, does not operate a fleet, and does not itself provide transportation. By using the Service, you agree to the collection and use of information as described here.
1Information We Collect
We collect information you give us directly, information collected automatically as you use the Service, and information from the third parties described below.
Account & profile information
When you create an account we collect your name, email address, username, phone number, and a password. Passwords are stored only in hashed (irreversible) form — we never store your password in plain text. Drivers may also add profile details such as vehicle make/model, vehicle class, service area, and rates.
Precise and background ("Always") location
Priveur requests precise location and, for Drivers, “Always” (background) location. During an active trip we use the Driver’s location to (a) share the Driver’s live position with the Rider so the Rider can see the vehicle approaching and en route, and (b) record a GPS breadcrumb trail of the trip so that pickup, route, and drop-off can be verified and the trip can be marked complete. Background location lets these features keep working when the app is minimized during a drive — without it, live tracking and trip verification would stop the moment the Driver switches apps or locks the phone.
You can grant, limit (for example to “While Using the App”), or revoke location permission at any time in your device’s Settings. Turning off background location will disable live trip sharing and automatic trip-completion verification.
Contacts (optional)
If you choose to invite or add Riders from your address book, we ask permission to access your device Contacts. This is entirely optional; we access contacts only to help you send invitations and add people you already know. We do not upload or store your full contact list for advertising or resale.
Face ID / biometric (on-device only)
You may enable Face ID or Touch ID to lock the app. This uses Apple’s biometric framework, which performs matching entirely on your device. Priveur never receives, sees, or stores your biometric data — your face or fingerprint data never leaves your device.
Photos and documents
Drivers upload vehicle photos and insurance documents, and we may request other photos of documents needed for verification. With your permission we access your photo library or camera to let you upload these images.
Payment information
Rider-to-Driver payments are processed by Stripe, Inc. using Stripe Connect. Card and bank details are collected and stored by Stripe under Stripe’s own security standards. Priveur does not store your full card numbers. We receive limited payment metadata (such as confirmation of payment, amount, last four digits, and payout status) needed to operate the marketplace and support subscriptions.
Verification information (DriverMatch)
To earn a verified badge and appear in the DriverMatch marketplace, Drivers undergo a background check performed by Checkr, Inc. (criminal history and motor-vehicle record) and submit insurance documents. We collect the information Checkr requires to run the check and the results/status it returns, and we store the insurance documents you provide.
Trip data
For trips booked through the Service we collect pickup and drop-off addresses, the GPS breadcrumb trail, route, and timestamps, plus trip status and related notes. This data supports live tracking, trip verification, receipts, and dispute resolution.
Device & notification data
We collect push-notification tokens (Apple Push Notification service / APNs) so we can send you trip alerts and account notifications, along with basic device and app-diagnostic information (device model, OS version, app version, and crash/error logs) used to operate and improve the Service.
2How We Use Your Information
- Create and manage your account and Driver or Rider profile.
- Enable core marketplace features: discovery, booking, scheduling, and connecting Drivers with Riders.
- Show a Driver’s live location to their Rider during an active trip and record the GPS trail to verify and complete trips.
- Process subscription billing and facilitate Rider-to-Driver payments through Stripe.
- Run background checks and insurance verification (via Checkr) to power verified badges and the DriverMatch layer.
- Send transactional and trip-related push notifications, emails, and account messages.
- Provide customer support and resolve disputes.
- Maintain safety and security, detect and prevent fraud or abuse, and enforce our Terms of Service.
- Comply with legal obligations and respond to lawful requests.
We do not sell your personal information, and we do not use your precise location, contacts, or trip data to serve third-party advertising.
3How We Share Information
We share information only as needed to run the Service:
| Recipient | What is shared | Why |
|---|---|---|
| Other users (Drivers ↔ Riders) | Profile details, and, during an active trip, the Driver’s live location and relevant trip details | To let matched Drivers and Riders book and complete trips together |
| Stripe, Inc. | Payment and payout information | To process payments and subscriptions (see Stripe’s Privacy Policy) |
| Checkr, Inc. | Identity and information needed to run background/driving-record checks | To verify Drivers for the DriverMatch badge |
| Apple, Inc. | Push tokens (APNs); subscription purchase data via the App Store | To deliver notifications and process in-app subscriptions |
| Service providers | Hosting, storage, analytics, and communication data as needed | To operate, secure, and support the Service under confidentiality obligations |
| Legal / safety | Information as required | To comply with law, enforce our terms, or protect the rights and safety of users and the public |
If Priveur is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction; we will notify you of any change in ownership or use of your information.
4Third-Party Services
The Service relies on third parties that handle your information under their own privacy policies, including Stripe (payments), Checkr (background checks), and Apple (App Store subscriptions and push notifications). We encourage you to review their privacy policies. Priveur is not responsible for the independent practices of these providers.
5Data Retention
We keep personal information for as long as your account is active and as needed to provide the Service. After you delete your account, we retain limited information where required for legitimate business or legal purposes — for example, transaction and payout records for tax and accounting, trip records needed to resolve a dispute or safety issue, and information we must keep to comply with law. Background-check results are retained in accordance with applicable law and Checkr’s requirements. When information is no longer needed, we delete or de-identify it.
6Your Rights and Choices
- Access & correction: You can view and update most profile information in the app.
- Deletion: You may request deletion of your account and associated personal information by emailing support@priveur.co (or using any in-app account-deletion option). We will process your request subject to the retention exceptions in Section 5.
- Permissions: You can change or revoke location, contacts, photos, camera, and notification permissions at any time in your device Settings.
- Marketing: Transactional messages are part of the Service; you can opt out of non-essential emails using the unsubscribe link.
- Regional rights: Depending on where you live, you may have additional rights (such as under U.S. state privacy laws) to access, correct, delete, or restrict processing of your information. Contact us to exercise them.
7Children’s Privacy
The Service is intended for users 17 years of age and older. It is not directed to children under 17, and we do not knowingly collect personal information from anyone under 17. If we learn that we have collected such information, we will delete it. If you believe a minor has provided us information, contact support@priveur.co.
8Security
We use administrative, technical, and physical safeguards designed to protect your information — including encryption in transit, hashed password storage, access controls, and reliance on PCI-compliant payment processing by Stripe. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your information and to respond promptly to any incident.
9International Users
Priveur is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your country.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised policy.